Making AI an organisational capability, not just a technology initiative - Express Computer
Making AI an organisational capability, not just a technology initiative - Express Computer
摘要: Making AI an organisational capability, not just a technology initiative
Guest Blogs
Artificial Intelligence AI
Express Computer
正文
Making AI an organisational capability, not just a technology initiative
Guest Blogs
Artificial Intelligence AI
Express Computer
Aug 27, 2026
By Gagan Bihari Satapathy, Chief Information Security Officer (CISO), iServeU
Artificial intelligence has moved beyond the experimental stage. Now, it is influencing product design, customer experience, risk management, and decision-making within the organization. As AI adoption accelerates across organizations, companies face an important question: Who should own AI?
Is it the CIO, considering that it is technology? Is it the CTO, since it drives innovation? Is it the CMO because AI drives customer engagement? Or should it have its own office?
The reality is that AI is too pervasive to be confined to a single department. Restricting it within the confines of one department usually restricts its capacity. Companies which gain the most out of AI are the ones who understand the fact that AI is a cross-departmental capability with shared ownership and governance.
AI Is a Business Capability, Not Just a Technology Initiative
One of the major misunderstandings about AI is that it is purely a technological endeavour. While technology supports AI, it finds its application in a functional setting. Each functional area has its own goals, performance metrics, and issues to solve. AI solves them all differently: product teams employ AI to speed up documentation and feature planning; operations teams employ AI to automate redundant processes; risk and compliance teams utilise AI to build robust monitoring and governance; and customer-orientated teams utilise AI to increase efficiency and quality of services delivered.
Since all functions use AI differently, accountability for its outcomes must stay with the teams responsible for those functions.
The responsibility for delivering results does not change simply because AI is involved.
AI Changes the Way Work Happens, Not Who Owns It
Think about prod